Return Policy

Welcome to La Venezia Art & Fashion's return policy page. We believe in providing an exceptional customer experience, and that includes making the return process as hassle-free as possible. Please take a moment to read our comprehensive return policy below, which outlines the guidelines for returning products purchased from our website.

Why Choose La Venezia Art & Fashion for Your Return?

At La Venezia Art & Fashion, we understand that sometimes products may not meet your expectations. We strive to ensure customer satisfaction, and our return policy reflects this commitment. Here's why you can trust us when it comes to returns:

• Easy Returns: We aim to make the return process as simple as possible for our valued customers.
• Extended Return Window: We offer an extended 30-day return window, giving you ample time to decide if the product is right for you.
• Full Refund: If you are not satisfied with your purchase, we provide a full refund for the returned item(s), excluding shipping costs.
• Quality Assurance: We quality-check all returned items to ensure they meet our standards before processing refunds.
• Dedicated Support: Our friendly customer support team is always ready to assist you with any queries or concerns regarding returns.

Eligibility for Returns

Before initiating a return, it's important to understand the eligibility criteria. Please ensure that:

1. The Product Is Unused: We can only accept returns for products in their original condition, with all tags and packaging intact. Please refrain from using the item if you wish to initiate a return.
2. The Return Request Is Within 30 Days: To be eligible for a return, the request must be made within 30 days of the original purchase date.
3. The Product Is Purchased From La Venezia Art & Fashion: We can only accept returns for items purchased directly from our website. If you purchased the item from a third-party retailer, please contact them directly.

Return Process

Returning a product at La Venezia Art & Fashion is a straightforward process. Here are the steps to follow:

1. Contact Customer Support: Get in touch with our friendly customer support team via email or phone. Provide details of your purchase and reason for return.
2. Receive Return Authorization: Once your return request is approved, our team will provide you with a return authorization number and detailed instructions on how to proceed.
3. Secure Packaging: Pack the unused product(s) securely to avoid any damage during transit. Include a copy of the original invoice or order confirmation in the package.
4. Shipping: Use a reliable shipping service to send the return package back to us. We recommend adding tracking and insurance for your peace of mind.
5. Quality Check and Refund Processing: Once we receive the returned items, our team will conduct a thorough quality check. If the products meet our return criteria, we will process the refund in a timely manner.
6. Refund Notification: We will notify you via email once the refund has been processed. Please note that it may take a few business days for the refund amount to reflect in your original payment method.

Non-Refundable Items

While we strive to accommodate all returns, there are a few exceptions. The following items are non-refundable:

• Used or Damaged Products: We cannot accept returns for items that have been used, damaged, or altered post-purchase.
• Customized or Personalized Items: Products that have been customized or personalized according to your specifications are non-refundable.
• Gift Cards: Unfortunately, we cannot refund gift card purchases.

Conclusion

At La Venezia Art & Fashion, we value your satisfaction and want you to have a stress-free shopping experience. Our comprehensive return policy ensures that you can shop with confidence, knowing that you have the option to return eligible products if needed.

If you have any further questions or need assistance with the return process, please don't hesitate to contact our dedicated customer support team. We're here to help!