Refund Policy
1. Returns and Exchanges
At La Venezia Art & Fashion, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and exchange policy.
Here are the key details regarding our returns and exchanges:
1.1 Eligibility
Items must be returned within 30 days of the original purchase date. To be eligible for a return or exchange, the item must be unused, in its original condition, and in the original packaging. Please note that certain items, such as personalized or custom-made products, may not be eligible for returns.
1.2 Return Process
To initiate a return or exchange, please contact our customer support team within 30 days of receiving your order. Our dedicated team will guide you through the process and provide you with a return authorization number. Please ensure that the return authorization number is clearly marked on the package when returning the item.
Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above. If the item is approved for return, we will process the refund or exchange based on your preference.
2. Refund Options
At La Venezia Art & Fashion, we offer two refund options:
2.1 Store Credit
If you choose store credit, we will issue you a gift card or store credit equivalent to the value of the returned item. You can use this store credit for future purchases on our website.
2.2 Original Payment Method
If you prefer a refund to your original payment method, we will process the refund within 5-7 business days upon approval of the return. Please note that the timeframe for the refund to reflect in your account may vary depending on your bank or credit card provider.
3. Shipping Charges
Please note that shipping charges are non-refundable, unless the return is due to a mistake on our end or a defective item. In such cases, we will reimburse you for the return shipping costs as well.
4. Contact Us
If you have any further questions or concerns about our refund policy, please feel free to reach out to our customer support team. We are here to assist you and ensure your shopping experience with La Venezia Art & Fashion is exceptional.
